Welcome to AceAmcX. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or subscribe to the AceAmcX mobile application and related services (“App”), which supports international medical graduates (IMGs) preparing for a medical career in Australia.
By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal data:
a. Personal and Account Information
- Full name
- Email address
- Country of residence
- Occupation or medical background
- Profile photo (optional)
- Login credentials
b. Payment and Subscription Data
When you purchase a subscription, our third-party payment processors (e.g., Stripe, Apple, Google) collect:
- Payment method details (e.g., credit/debit card)
- Billing information
- Transaction history
Note: We do not store any sensitive payment information on our servers.
c. Device and Usage Data
- Device type and operating system
- IP address and location (approximate)
- App usage patterns
- Access time and session duration
- Diagnostic and performance logs (e.g., crash reports)
2. How We Use Your Information
Your data is used to:
- Provide access to the app and subscription services
- Personalize user experience and learning recommendations
- Improve app features and educational content
- Manage user accounts and subscriptions
- Respond to support requests and technical issues
- Comply with legal and regulatory obligations
3. Lawful Basis for Processing
We process your personal information based on:
- Your consent (e.g. registration, contact form submission)
- The performance of a contract (e.g. subscription delivery)
- Legal obligations (e.g. tax or fraud regulations)
- Our legitimate interest in improving the service and user experience
4. Data Sharing and Third-Party Services
We do not sell or rent your personal data.
We may share limited information with:
- Payment processors for handling transactions
- Analytics providers (e.g., Firebase, Mixpanel) to monitor app usage
- Cloud infrastructure providers for data hosting and backup
- Customer support tools for inquiries and feedback
All third parties are bound by strict confidentiality and data protection obligations.
5. International Data Transfers
As our user base is global, your data may be processed in countries outside your own. Where required, we implement safeguards to ensure adequate protection (e.g. Standard Contractual Clauses for EU users).
6. Data Security
We use a combination of technical and organizational measures to protect your data:
- Encrypted communications (SSL/TLS)
- Secure cloud storage
- Role-based access controls
- Regular security audits and updates
However, no system is 100% secure. We recommend using strong passwords and securing your device.
7. Data Retention
We retain personal data only as long as:
- Your account remains active
- Needed to fulfill the purposes outlined in this policy
- Required by law (e.g., tax and financial reporting)
You may request data deletion at any time (see Section 10).
8. Your Rights
Depending on your jurisdiction (e.g. Australia, EU), you may have the right to:
- Access or correct your personal data
- Request deletion or restrict processing
- Withdraw consent
- Port your data to another service
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at the details below.
9. Children’s Privacy
This App is intended for adults pursuing medical training and is not directed to individuals under the age of 16. We do not knowingly collect information from minors.
10. Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or delete your data, contact us at:
Email: aceamcx@gmail.com
Address: 43 Wattleview Crescent, Newbridge NSW 2799, Australia
App Name: AceAmcX
Website: aceamcx.com
11. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services or legal obligations. You will be notified via the App or email when material changes occur. The latest version will always be available within the App and on our website.